Privacy Policy

Please read the following carefully to understand how we will collect, use and maintain your personal information. Any information about you as an individual which we collect from the Website will be used in accordance with the General Data Protection Regulation Act of 2018 and other applicable laws. If there are changes to this General Privacy Notice, we will notify you directly.

1. Application

This privacy policy relates to

  • How we handle information received or collected about you as an individual through the Website,
  • How we communicate with you as an individual, and
  • Your rights as an individual in respect to such information and communications.

It does not relate to information about companies held and processed by us.

2. Definitions

In this privacy policy references to

  • “we”, "us" or "our" are to IALC International Association of Language Centres (registered in England number: 09158586) whose registered address is at Lombard House Business Centre, 12/17 Upper Bridge Street, Canterbury, Kent, CT1 2NF, UK;
  • “the Website” are to www.ialc.org and any other website owned or operated by us.

3. Information we collect

We may collect certain user information (including personal information) in the following ways:

We collect the information you provide when you contact us directly, make an enquiry with an IALC school, download our IALC Research Reports, download our annual e-Directory, or communicate with us via third-party social media sites.

The types of information we collect includes your name, telephone number, country of residence, company name, the category of application (industry agent, educator, association, consumer, media, other) and any further information you choose to provide in the optional message field.

Please be aware that the data you provide may be recorded to monitor and analyse trends, usage, and activities in connection with IALC and for marketing or advertising purposes.

The data we receive will be retained for the next three years. After this time we will contact you to ask if you wish for us to retain any information. If you do not wish your information to be retained, your details will be removed from our database. You can request for your data to be deleted at any time by emailing the Data Protection Officer, Seek-Mui Sum, at seek@ialc.org.

We also collect the information you may provide when making an application to attend our annual IALC Workshop and other events. The process of how we use this information will be outlined in a separate privacy notice which will be made available on the IALC site in the coming months. If you have any questions about the security of your personal information please see section 12 or contact Seek-Mui Sum at seek@ialc.org.

4. Use made of the information

We will use the information you give to us where you have provided consent: We may need to pass your personal information to other companies for administrative purposes. We use the following third parties for managing events, processing and sorting data, issuing our e-mails and monitoring how customers use the Website: Cvent (event management platform), Google Analytics (analytics tool to process and sort data), Marcom (event scheduler for management of event), MailChimp (mailing platform) and SurveyMonkey (customised survey platform).

The listed third parties are not allowed to use your personal information for their own purposes. In accordance with our legitimate interests will make you aware of regulatory obligations or changes in the law that may be relevant to you.

In accordance with our legitimate interest we may contact you about our IALC schools, our industry leading research, as well as the association itself and invite you to our annual Workshop or events throughout the year through the information you have submitted. We may combine the information we receive from other sources with information you give to us and information we collect about you. We do not use your personal data as part of any automated decision-making, including profiling, which produces legal or similarly significant effects concerning you.

We will not sell or pass on your personal information to any other person, except if we are required or permitted to do so by law.

5. Your rights

We will not use your personal data to send direct marketing communications unless you have provided your consent to us, or to a third party via which we have received the data. We may contact you by telephone for direct marketing purposes in the circumstances described earlier in this notice. You have the right to ask us not to process your personal data for these purposes.

Your rights under the GDPR include the right to:

Request from us confirmation of whether or not your personal data is being processed and where that is the case, confirmation of the information set out in this Notice.

Request from us a copy of your data that is undergoing processing, including, in relation to data provided to us by you, and which is processed by automatic means pursuant to a contract with you, or pursuant to your consent, a right to request that data in a structured, commonly used and machine readable format. 

Request that we rectify or complete your personal data, where it is inaccurate or incomplete for the purposes of our processing of the data. Request that we erase your personal data in the following circumstances:

  • The personal data is no longer necessary in relation to the purposes for which it is processed. You withdraw consent and there is no other legal ground for the processing.
  • You successfully object to the processing pursuant to your right of objection explained below.
  • The personal data has been unlawfully processed.
  • The erasure is necessary for compliance with a relevant legal obligation that applies to us. 

Request that we restrict the processing of your personal data in the following circumstances:

  • You contest the accuracy of the personal data, for a period enabling us to verify the same.
  • The processing is unlawful, but you request restriction rather than erasure.
  • We no longer need the data, but it is required by you in respect of legal claims.
  • You have objected to the processing, until such that that we verify that there are legitimate purposes that justify such processing.
  • Object to any processing that is based on our, or a third party’s legitimate interests, upon which event we shall suspend processing until we demonstrate legitimate purposes that justify that processing.

We may at all times continue to use data for the purpose of establishment, exercise or defence of legal claims:

  • Withdraw your consent for future processing (where the processing is based on that consent).
  • Lodge a complaint with the Information Commissioner’s Office, which is the data protection supervisory authority in the UK.
  • We will comply with any valid request for information under the rights explained above within one month. 
  • If the request is manifestly unfounded, excessive or repetitive we may refuse to action the request. 
  • The provision of personal data to us is not a statutory requirement.
  • Where the provision of data is a contractual requirement, or a requirement necessary to enter into a contract, we will make that clear as part of the process by which the contract is concluded, which may include by way of terms of the contract.
  • These provisions will also make clear the consequences of failure to provide such data.   
  • Where the data is not a contractual requirement, you are not obliged to provide the data, but if you do not do so, we may be unable to offer certain benefits and functionality to you. For example, you may not be able to attend an IALC Workshop or other event.   

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our Website is advertised). 

If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy notices and that we do not accept any responsibility or liability for these notices or for any personal data that may be collected through these websites or services.

Please check these notices before you submit any personal data to these websites or use these services.

6. Cookies

  • Cookies may be used by the Website to allow us to recognise you and your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website. You have the option not to use this feature, in which event no cookies will be retained on your computer.
  • If the site has a secure log-in for our registered users, it may use a temporary ’session cookie’ in order to perform the secure login to our website. This cookie contains no personal information, just a long random number, and is deleted from your web browser when you exit the Website.
  • Temporary cookies are used in the transactional part of the Website to authenticate you as an authorised user after you have logged in.
  • Your browser may be capable of being programmed to reject cookies, or to warn you before downloading cookies, and information regarding this may be found in your browser’s ‘help’ facility.

For an explanation of cookies see the All About Cookies website.

If you have any questions regarding the use of cookies please contact us.

Below is a table of all cookies on this website – their name, type and purpose:

Cookie TypeCookie Name Cookie Purpose
Session & TYPO3 Content Management Cookiesession & fe_typo_userWe use session cookies to record an individual users preferences that the user has specified, so that each time the user returns their preferences remain. Commonly this would be language settings, shopping carts, anything where you have indicated a preference. Where forms are used on the site, we hold the information in a session cookie so that we can improve the user experience on the site. Should a user, for example, forget to fill in parts of a form when submitting a form, we can auto-fill the values for those fields that have been filled in, thereby reducing the amount of fields a user needs to amend. This information is stored only in your browser and is destroyed once your browser is closed.
Google Analytics__utmz __utmc __utmb __utmaThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

7. Making an enquiry with an IALC school

The information we collect when you make an enquiry with an IALC school includes your name, email address, telephone number and any further information you choose to provide in the optional message field. This data is sent directly to the school you have made an enquiry with and we receive a record of this enquiry. Please be aware that the data you provide may be recorded to monitor and analyse trends, usage, and activities in connection with IALC and for marketing or advertising purposes.

Please also note that our schools have their own privacy notices and we do not accept any responsibility or liability for the notices or for any personal data that may be collected through these websites or services. 

8. Downloading our IALC Research Reports

The information you collect when you download our IALC Research Reports includes your name, telephone number, country of residence, company name, the category of application (industry agent, educator, association, consumer, media, other) and any further information you choose to provide in the optional message field. Please be aware that the data you provide may be recorded to monitor and analyse trends, usage, and activities in connection with IALC and for marketing or advertising purposes.

The data we receive will be retained in our database for the next three years. After this time we will contact you to ask as to if you wish for us to retain any information after to this time. In accordance with our legitimate interest we may combine the information we receive from other sources with information you give to us and information we collect about you and we may invite you to our annual Workshop or events throughout the year. If you do not wish your information to be retained your details will removed from our database. You can request for your data to be deleted at any time by emailing the Data Protection Officer Seek-Mui Sum at seek@ialc.org.

9. Downloading our annual e-Directory

The information you collect when you download our annual e-Directory includes your name, telephone number, country of residence, company name, the category of application (industry agent, educator, association, consumer, media, other) and any further information you choose to provide in the optional message field.

Please be aware that the data you provide may be recorded to monitor and analyse trends, usage, and activities in connection with IALC and for marketing or advertising purposes. The data we receive will be retained in our database for the next three years.

After this time we will contact you to ask as to if you wish for us to retain any information after to this time. In accordance with our legitimate interest we may combine the information we receive from other sources with information you give to us and information we collect about you and we may invite you to our annual Workshop or events throughout the year.

If you do not wish your information to be retained your details will removed from our database. You can request for your data to be deleted at any time by emailing the Data Protection Officer Seek-Mui Sum at seek@ialc.org.

10. Promotional and Newsletter Communications

We use a third party provider, Mailchimp to deliver our monthly e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You may opt out of receiving promotional and newsletter emails from IALC by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing seek@ialc.org with your specific request.

11. Testimonials

We display personal testimonials from workshop and roadshow attendees on our website or event microsite. With your consent we may post your testimonial along with your name but we will always contact you directly before using your testimonial.

12. Security

If you are a Member of IALC or an IALC Partner Agent, you will have received login details for personalised areas of the IALC website. You may access your account information and our service only through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused.

In addition, always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email. Any questions about this General Privacy Notice should be addressed to the IALC Data Protection Officer Seek-Mui Sum at seek@ialc.org.

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