{"id":241,"date":"2024-09-11T13:47:17","date_gmt":"2024-09-11T13:47:17","guid":{"rendered":"https:\/\/www.ialc.org\/?page_id=241"},"modified":"2025-08-21T08:16:37","modified_gmt":"2025-08-21T08:16:37","slug":"reclamacoes","status":"publish","type":"page","link":"https:\/\/www.ialc.org\/pt\/contacte-nos\/reclamacoes\/","title":{"rendered":"Queixas"},"content":{"rendered":"<style>.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, calc(55% - ((64px * 1 )\/2)))minmax(0, calc(45% - ((64px * 1 )\/2)));}.kb-row-layout-id241_8d5251-52{background-color:#f5f6f4;}.kb-row-layout-id241_8d5251-52 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:32px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{row-gap:32px;padding-top:40px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_8d5251-52 alignfull kt-row-has-bg hero-section page-hero wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_5e18d2-fc > .kt-inside-inner-col{display:flex;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col,.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_5e18d2-fc{position:relative;}.kadence-column241_5e18d2-fc, .kt-inside-inner-col > .kadence-column241_5e18d2-fc:not(.specificity){margin-top:0px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_5e18d2-fc\"><div class=\"kt-inside-inner-col\"><div class=\"custom-breadcumbs\"><ul class=\"destination-info\"><a class=\"custom-breadcrumbs-link\" href=\"\/pt\/\" ><svg fill=\"none\" height=\"20\" viewbox=\"0 0 20 20\"width=\"20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.66667 14.1663H13.3333M9.18141 2.30297L3.52949 6.6989C3.15168 6.99276 2.96278 7.13968 2.82669 7.32368C2.70614 7.48667 2.61633 7.67029 2.56169 7.86551C2.5 8.0859 2.5 8.32521 2.5 8.80384V14.833C2.5 15.7664 2.5 16.2331 2.68166 16.5896C2.84144 16.9032 3.09641 17.1582 3.41002 17.318C3.76654 17.4996 4.23325 17.4996 5.16667 17.4996H14.8333C15.7668 17.4996 16.2335 17.4996 16.59 17.318C16.9036 17.1582 17.1586 16.9032 17.3183 16.5896C17.5 16.2331 17.5 15.7664 17.5 14.833V8.80384C17.5 8.32521 17.5 8.0859 17.4383 7.86551C17.3837 7.67029 17.2939 7.48667 17.1733 7.32368C17.0372 7.13968 16.8483 6.99276 16.4705 6.69891L10.8186 2.30297C10.5258 2.07526 10.3794 1.9614 10.2178 1.91763C10.0752 1.87902 9.92484 1.87902 9.78221 1.91763C9.62057 1.9614 9.47418 2.07526 9.18141 2.30297Z\"stroke=\"#4690B6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.66667\"><\/path><\/svg> <span class=\"custom-breadcumbs-arrow\"><svg fill=\"none\" height=\"16\" viewbox=\"0 0 16 16\"width=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6 12L10 8L6 4\"stroke=\"#C7D545\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.33333\"><\/path><\/svg><\/span><\/a><\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-8px;line-height:1.2em;font-weight:300;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:0px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-7px;}}<\/style>\n<h1 class=\"kt-adv-heading241_99975a-e5 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_99975a-e5\">IALC <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-3-color\">Pol\u00edtica de reclama\u00e7\u00f5es<\/mark><\/h1>\n<\/div><\/div>\n\n\n<style>.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{display:flex;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col,.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e3e8f7-58{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e3e8f7-58\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"]{margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_a31c06-b5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_a31c06-b5\">Problemas com <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-1-color\">IALC<\/mark> s\u00e3o raros, mas para esses casos raros, temos um procedimento formal de queixas.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:60px;padding-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:40px;padding-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading241_8b06b7-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_8b06b7-e6\">Se surgir um problema com a sua reserva de curso, recomendamos-lhe que tente primeiro resolver a quest\u00e3o diretamente com a escola. A maioria dos problemas pode ser resolvida de forma r\u00e1pida e satisfat\u00f3ria atrav\u00e9s da comunica\u00e7\u00e3o direta. Se continuar insatisfeito, siga o procedimento descrito abaixo.<\/p>\n\n\n<style>.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_7f5680-cc > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_7f5680-cc .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_7f5680-cc alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col,.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_2e6e6b-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_2e6e6b-e7\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_3a0143-a0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_3a0143-a0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_663bca-51 > .kt-inside-inner-col,.kadence-column241_663bca-51 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_663bca-51 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_663bca-51 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_663bca-51 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_663bca-51{position:relative;}@media all and (max-width: 1024px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_663bca-51\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_469b45-2d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_469b45-2d\">1. Tentar resolver a queixa com a escola <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">As escolas membros da IALC s\u00e3o obrigadas a fornecer aos clientes um procedimento de reclama\u00e7\u00e3o por escrito nos termos do <strong><a href=\"https:\/\/www.ialc.org\/pt\/sobre-nos\/padroes-de-qualidade-da-ialc\/codigo-de-etica-da-ialc\/\">C\u00f3digo de \u00c9tica da IALC<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se um estudante ou agente n\u00e3o estiver satisfeito com o servi\u00e7o de uma escola membro, deve envidar todos os esfor\u00e7os para resolver o problema diretamente com a escola.<br><br>A queixa deve ser apresentada logo que o problema surja, dando \u00e0 escola a oportunidade de o resolver.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Espera-se que as escolas membros respondam prontamente \u00e0s queixas e trabalhem no sentido de uma resolu\u00e7\u00e3o justa e atempada.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col,.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_0a334d-cf > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_0a334d-cf > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_0a334d-cf{position:relative;}@media all and (max-width: 1024px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_0a334d-cf\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_e28562-2c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_e28562-2c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_85f175-27 > .kt-inside-inner-col,.kadence-column241_85f175-27 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_85f175-27 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_85f175-27 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_85f175-27 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_85f175-27{position:relative;}@media all and (max-width: 1024px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_85f175-27\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_c55077-3a coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_c55077-3a\">2. Apresenta\u00e7\u00e3o de uma queixa \u00e0 IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_0a7c37-c4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_0a7c37-c4\">Se a quest\u00e3o n\u00e3o for resolvida atrav\u00e9s do procedimento interno da Escola Membro, o queixoso pode recorrer ao IALC. Para o efeito, a queixa deve<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Ser apresentado&nbsp;<strong>por escrito<\/strong>&nbsp;para o <strong><a href=\"mailto:giorgia@ialc.org\">Diretor Executivo da IALC<\/a><\/strong><\/li>\n\n\n\n<li>Incluir um&nbsp;<strong>resumo factual<\/strong>&nbsp;do processo<\/li>\n\n\n\n<li>Fornecer&nbsp;<strong>c\u00f3pias de toda a documenta\u00e7\u00e3o pertinente<\/strong><\/li>\n\n\n\n<li>Incluir&nbsp;<strong>provas<\/strong>&nbsp;que a escola membro foi informada do problema quando este ocorreu <\/li>\n\n\n\n<li>Confirmar que a quest\u00e3o ser\u00e1 tratada&nbsp;<strong>exclusivamente atrav\u00e9s do procedimento de reclama\u00e7\u00e3o da IALC<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_190c40-8f > .kt-inside-inner-col,.kadence-column241_190c40-8f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_190c40-8f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_190c40-8f > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_190c40-8f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_190c40-8f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_190c40-8f{position:relative;}@media all and (max-width: 1024px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_190c40-8f kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_84dc9d-b6 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_957478-0b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_957478-0b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_957478-0b .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_957478-0b alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col,.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_7bdfd6-8e{position:relative;}@media all and (max-width: 1024px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_7bdfd6-8e\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_b90b51-77 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_b90b51-77 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_360176-be > .kt-inside-inner-col,.kadence-column241_360176-be > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_360176-be > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_360176-be > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_360176-be > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_360176-be{position:relative;}@media all and (max-width: 1024px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_360176-be\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_2ea813-e7 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_2ea813-e7\">3. Resposta da escola membro <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_e43a33-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_e43a33-d4\">Uma vez recebida a queixa, a Escola Membro envolvida deve apresentar uma resposta escrita \u00e0 IALC, que deve<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Fornecer um&nbsp;<strong>resumo claro e factual<\/strong>&nbsp;do processo<\/li>\n\n\n\n<li>Incluir&nbsp;<strong>toda a documenta\u00e7\u00e3o pertinente<\/strong><\/li>\n\n\n\n<li>Confirmar o acordo para resolver o assunto&nbsp;<strong>exclusivamente atrav\u00e9s do procedimento de reclama\u00e7\u00e3o da IALC<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col,.kadence-column241_961084-49 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_961084-49 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_961084-49 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_961084-49 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_961084-49{position:relative;}@media all and (max-width: 1024px){.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_961084-49 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_961084-49\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_38e004-90 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_38e004-90 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_f3d9db-44 > .kt-inside-inner-col,.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_f3d9db-44{position:relative;}@media all and (max-width: 1024px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_f3d9db-44\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_709db8-e1 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_709db8-e1\">4. Revis\u00e3o do Conselho Executivo da IALC <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_448e89-5a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_448e89-5a\">O Conselho Executivo da IALC analisar\u00e1 todas as provas apresentadas e emitir\u00e1 uma recomenda\u00e7\u00e3o, incentivando ambas as partes a chegarem a uma resolu\u00e7\u00e3o ou compromisso justo e mutuamente aceit\u00e1vel.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col,.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e75f02-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_e75f02-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e75f02-43{position:relative;}@media all and (max-width: 1024px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e75f02-43 kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_20029c-11 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_344612-96 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:60px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_344612-96 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_344612-96 .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_344612-96 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-bottom:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col,.kadence-column241_02144e-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_02144e-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_02144e-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_02144e-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_02144e-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_02144e-cd > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_02144e-cd\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_eed1c0-db > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{padding-top:20px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_eed1c0-db alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_d44f83-86 > .kt-inside-inner-col,.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_d44f83-86 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_d44f83-86 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_d44f83-86{position:relative;}@media all and (max-width: 1024px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_d44f83-86\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_fdf44b-9d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_fdf44b-9d\">5. Encaminhamento para o Provedor de Justi\u00e7a da IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_fbe45d-6a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_fbe45d-6a\">Se n\u00e3o for poss\u00edvel chegar a uma solu\u00e7\u00e3o, o caso ser\u00e1 remetido para o&nbsp;<strong>Provedor do IALC<\/strong>que far\u00e1 uma recomenda\u00e7\u00e3o final.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_6af36a-1e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_6af36a-1e\">A Escola Membro \u00e9 obrigada a implementar a solu\u00e7\u00e3o do Provedor de Justi\u00e7a ou a enfrentar uma a\u00e7\u00e3o disciplinar - incluindo a poss\u00edvel expuls\u00e3o da rede IALC.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"]{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_d3f1da-b1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_d3f1da-b1\">O queixoso deve aceitar que a Associa\u00e7\u00e3o actuou de boa f\u00e9 e tomou todas as medidas razo\u00e1veis para obter um resultado justo.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_660d80-3f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{padding-top:40px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_660d80-3f alignfull has-kb-palette-6-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_09c431-4d > .kt-inside-inner-col,.kadence-column241_09c431-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_09c431-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_09c431-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_09c431-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_09c431-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_09c431-4d\"><div class=\"kt-inside-inner-col\">\n<div class=\"block-why-columns\" id=\"block-ws-block_847b385bf69ffd3dd2aba34009830aa9\">\n    <div class=\"block-container\">\n        \n            \n                <div class=\"why-columns\">\n\n                                                                    <div class=\"why-column active\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/QualityStandards_the-london-school-of-english-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">C\u00f3digo de \u00c9tica da IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            O nosso C\u00f3digo de \u00c9tica garante que todos os membros actuam com transpar\u00eancia, responsabilidade e com o objetivo de prestar um ensino e um servi\u00e7o de qualidade.                                        <\/p>\n                                                                                                                                    <a href=\"\/pt\/sobre-nos\/padroes-de-qualidade-da-ialc\/codigo-de-etica-da-ialc\/\" class=\"column-cta btn is-custom exclude-aos\">Descobrir<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">C\u00f3digo de \u00c9tica da IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/IALC_0002_KAI_Homestay-1-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Normas de alojamento da IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            O alojamento \u00e9 uma parte vital da experi\u00eancia de estudo, e as escolas membros da IALC est\u00e3o empenhadas em proporcionar condi\u00e7\u00f5es de vida de elevada qualidade.                                        <\/p>\n                                                                                                                                    <a href=\"\/pt\/sobre-nos\/padroes-de-qualidade-da-ialc\/normas-de-alojamento-da-ialc\/\" class=\"column-cta btn is-custom exclude-aos\">Descobrir<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Normas de alojamento da IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/07\/IALCAgents01.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Agentes da IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            As ag\u00eancias da IALC trabalham com escolas acreditadas pela IALC. Todos os parceiros listados cumprem as normas da IALC em termos de profissionalismo, marketing \u00e9tico e apoio aos estudantes.                                        <\/p>\n                                                                                                                                    <a href=\"https:\/\/www.ialc.org\/pt\/sobre-nos\/os-nossos-agentes-parceiros\/\" class=\"column-cta btn is-custom exclude-aos\">Descobrir<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Agentes da IALC<\/h4>\n                        <\/div>\n                    \n                    \n                <\/div>\n                <\/div>\n<\/div>\n\n\n\n\n\n\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de reclama\u00e7\u00f5es da IALC Problemas com escolas de idiomas da IALC s\u00e3o raros, mas para esses casos raros, temos um procedimento formal de reclama\u00e7\u00f5es. Caso surja algum problema com a sua reserva de curso, recomendamos que primeiro tente resolver a quest\u00e3o diretamente com a escola. A maioria dos problemas pode ser resolvida de forma r\u00e1pida e satisfat\u00f3ria atrav\u00e9s da comunica\u00e7\u00e3o direta. Se...<\/p>","protected":false},"author":1,"featured_media":21819,"parent":235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IALC Complaints Policy \u2013 How to Raise a Concern<\/title>\n<meta name=\"description\" content=\"Discover IALC\u2019s formal complaints procedure for concerns about accredited language centres. 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