{"id":241,"date":"2024-09-11T13:47:17","date_gmt":"2024-09-11T13:47:17","guid":{"rendered":"https:\/\/www.ialc.org\/?page_id=241"},"modified":"2025-08-21T08:16:37","modified_gmt":"2025-08-21T08:16:37","slug":"reclami","status":"publish","type":"page","link":"https:\/\/www.ialc.org\/it\/contattaci\/reclami\/","title":{"rendered":"Reclami"},"content":{"rendered":"<style>.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, calc(55% - ((64px * 1 )\/2)))minmax(0, calc(45% - ((64px * 1 )\/2)));}.kb-row-layout-id241_8d5251-52{background-color:#f5f6f4;}.kb-row-layout-id241_8d5251-52 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:32px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{row-gap:32px;padding-top:40px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_8d5251-52 alignfull kt-row-has-bg hero-section page-hero wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_5e18d2-fc > .kt-inside-inner-col{display:flex;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col,.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_5e18d2-fc{position:relative;}.kadence-column241_5e18d2-fc, .kt-inside-inner-col > .kadence-column241_5e18d2-fc:not(.specificity){margin-top:0px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_5e18d2-fc\"><div class=\"kt-inside-inner-col\"><div class=\"custom-breadcumbs\"><ul class=\"destination-info\"><a class=\"custom-breadcrumbs-link\" href=\"\/it\/\" ><svg fill=\"none\" height=\"20\" viewbox=\"0 0 20 20\"width=\"20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.66667 14.1663H13.3333M9.18141 2.30297L3.52949 6.6989C3.15168 6.99276 2.96278 7.13968 2.82669 7.32368C2.70614 7.48667 2.61633 7.67029 2.56169 7.86551C2.5 8.0859 2.5 8.32521 2.5 8.80384V14.833C2.5 15.7664 2.5 16.2331 2.68166 16.5896C2.84144 16.9032 3.09641 17.1582 3.41002 17.318C3.76654 17.4996 4.23325 17.4996 5.16667 17.4996H14.8333C15.7668 17.4996 16.2335 17.4996 16.59 17.318C16.9036 17.1582 17.1586 16.9032 17.3183 16.5896C17.5 16.2331 17.5 15.7664 17.5 14.833V8.80384C17.5 8.32521 17.5 8.0859 17.4383 7.86551C17.3837 7.67029 17.2939 7.48667 17.1733 7.32368C17.0372 7.13968 16.8483 6.99276 16.4705 6.69891L10.8186 2.30297C10.5258 2.07526 10.3794 1.9614 10.2178 1.91763C10.0752 1.87902 9.92484 1.87902 9.78221 1.91763C9.62057 1.9614 9.47418 2.07526 9.18141 2.30297Z\"stroke=\"#4690B6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.66667\"><\/path><\/svg> <span class=\"custom-breadcumbs-arrow\"><svg fill=\"none\" height=\"16\" viewbox=\"0 0 16 16\"width=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6 12L10 8L6 4\"stroke=\"#C7D545\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.33333\"><\/path><\/svg><\/span><\/a><\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-8px;line-height:1.2em;font-weight:300;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:0px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-7px;}}<\/style>\n<h1 class=\"kt-adv-heading241_99975a-e5 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_99975a-e5\">IALC <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-3-color\">Politica dei reclami<\/mark><\/h1>\n<\/div><\/div>\n\n\n<style>.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{display:flex;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col,.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e3e8f7-58{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e3e8f7-58\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"]{margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_a31c06-b5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_a31c06-b5\">Problemi con <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-1-color\">IALC<\/mark> Le scuole di lingue sono rare, ma per quei rari casi disponiamo di una procedura di reclamo formale.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:60px;padding-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:40px;padding-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading241_8b06b7-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_8b06b7-e6\">In caso di problemi con la prenotazione del corso, vi invitiamo a cercare di risolvere il problema direttamente con la scuola. La maggior parte dei problemi pu\u00f2 essere risolta in modo rapido e soddisfacente attraverso la comunicazione diretta. Se non siete soddisfatti, seguite la procedura descritta di seguito.<\/p>\n\n\n<style>.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_7f5680-cc > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_7f5680-cc .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_7f5680-cc alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col,.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_2e6e6b-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_2e6e6b-e7\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_3a0143-a0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_3a0143-a0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_663bca-51 > .kt-inside-inner-col,.kadence-column241_663bca-51 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_663bca-51 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_663bca-51 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_663bca-51 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_663bca-51{position:relative;}@media all and (max-width: 1024px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_663bca-51\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_469b45-2d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_469b45-2d\">1. Cercare di risolvere il reclamo con la scuola <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le scuole aderenti alla IALC sono tenute a fornire ai clienti una procedura di reclamo scritta ai sensi del <strong><a href=\"https:\/\/www.ialc.org\/it\/chi-siamo\/standard-qualitativi-ialc\/codice-etico-ialc\/\">Codice etico IALC<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se uno studente o un agente non \u00e8 soddisfatto del servizio offerto da una Scuola Membro, deve fare ogni sforzo per risolvere il problema direttamente con la scuola.<br><br>Il reclamo deve essere presentato non appena si presenta il problema, dando alla scuola l'opportunit\u00e0 di risolverlo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le scuole membro sono tenute a rispondere prontamente ai reclami e a lavorare per una risoluzione equa e tempestiva.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col,.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_0a334d-cf > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_0a334d-cf > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_0a334d-cf{position:relative;}@media all and (max-width: 1024px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_0a334d-cf\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_e28562-2c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_e28562-2c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_85f175-27 > .kt-inside-inner-col,.kadence-column241_85f175-27 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_85f175-27 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_85f175-27 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_85f175-27 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_85f175-27{position:relative;}@media all and (max-width: 1024px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_85f175-27\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_c55077-3a coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_c55077-3a\">2. Presentazione di un reclamo alla IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_0a7c37-c4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_0a7c37-c4\">Se la questione rimane irrisolta attraverso la procedura interna della Scuola membro, il reclamante pu\u00f2 rivolgersi alla IALC. A tal fine, il reclamo deve:<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Essere presentati&nbsp;<strong>per iscritto<\/strong>&nbsp;al <strong><a href=\"mailto:giorgia@ialc.org\">Direttore esecutivo della IALC<\/a><\/strong><\/li>\n\n\n\n<li>Includere un&nbsp;<strong>riepilogo dei fatti<\/strong>&nbsp;del caso<\/li>\n\n\n\n<li>Fornire&nbsp;<strong>copie di tutta la documentazione pertinente<\/strong><\/li>\n\n\n\n<li>Includere&nbsp;<strong>prove<\/strong>&nbsp;che la scuola membro sia stata messa al corrente del problema nel momento in cui si \u00e8 verificato <\/li>\n\n\n\n<li>Confermare che la questione sar\u00e0 portata avanti&nbsp;<strong>esclusivamente attraverso la procedura di reclamo della IALC.<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_190c40-8f > .kt-inside-inner-col,.kadence-column241_190c40-8f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_190c40-8f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_190c40-8f > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_190c40-8f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_190c40-8f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_190c40-8f{position:relative;}@media all and (max-width: 1024px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_190c40-8f kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_84dc9d-b6 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_957478-0b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_957478-0b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_957478-0b .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_957478-0b alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col,.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_7bdfd6-8e{position:relative;}@media all and (max-width: 1024px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_7bdfd6-8e\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_b90b51-77 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_b90b51-77 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_360176-be > .kt-inside-inner-col,.kadence-column241_360176-be > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_360176-be > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_360176-be > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_360176-be > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_360176-be{position:relative;}@media all and (max-width: 1024px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_360176-be\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_2ea813-e7 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_2ea813-e7\">3. Risposta della scuola membro <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_e43a33-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_e43a33-d4\">Una volta ricevuto il reclamo, la Scuola Membro coinvolta deve presentare una risposta scritta alla IALC, che deve:<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Fornire un&nbsp;<strong>sintesi chiara e fattuale<\/strong>&nbsp;del caso<\/li>\n\n\n\n<li>Includere&nbsp;<strong>tutta la documentazione pertinente<\/strong><\/li>\n\n\n\n<li>Confermare l'accordo per la risoluzione del problema&nbsp;<strong>esclusivamente attraverso la procedura di reclamo della IALC.<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col,.kadence-column241_961084-49 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_961084-49 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_961084-49 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_961084-49 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_961084-49{position:relative;}@media all and (max-width: 1024px){.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_961084-49 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_961084-49\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_38e004-90 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_38e004-90 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_f3d9db-44 > .kt-inside-inner-col,.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_f3d9db-44{position:relative;}@media all and (max-width: 1024px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_f3d9db-44\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_709db8-e1 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_709db8-e1\">4. Esame del Comitato esecutivo IALC <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_448e89-5a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_448e89-5a\">Il Comitato esecutivo IALC esaminer\u00e0 tutte le prove presentate e formuler\u00e0 una raccomandazione, incoraggiando entrambe le parti a raggiungere una risoluzione o un compromesso equo e reciprocamente accettabile.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col,.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e75f02-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_e75f02-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e75f02-43{position:relative;}@media all and (max-width: 1024px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e75f02-43 kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_20029c-11 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_344612-96 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:60px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_344612-96 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_344612-96 .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_344612-96 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-bottom:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col,.kadence-column241_02144e-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_02144e-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_02144e-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_02144e-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_02144e-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_02144e-cd > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_02144e-cd\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_eed1c0-db > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{padding-top:20px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_eed1c0-db alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_d44f83-86 > .kt-inside-inner-col,.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_d44f83-86 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_d44f83-86 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_d44f83-86{position:relative;}@media all and (max-width: 1024px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_d44f83-86\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_fdf44b-9d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_fdf44b-9d\">5. Rinvio all'Ombudsman IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_fbe45d-6a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_fbe45d-6a\">Se non si riesce a trovare una soluzione, il caso verr\u00e0 sottoposto al&nbsp;<strong>Mediatore IALC<\/strong>che far\u00e0 una raccomandazione finale.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_6af36a-1e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_6af36a-1e\">La scuola membro \u00e8 tenuta a implementare la soluzione dell'Ombudsman o ad affrontare un'azione disciplinare, compresa la possibile espulsione dalla rete IALC.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"]{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_d3f1da-b1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_d3f1da-b1\">Il reclamante deve accettare che l'Associazione ha agito in buona fede e ha preso tutte le misure ragionevoli per ottenere un risultato equo.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_660d80-3f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{padding-top:40px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_660d80-3f alignfull has-kb-palette-6-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_09c431-4d > .kt-inside-inner-col,.kadence-column241_09c431-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_09c431-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_09c431-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_09c431-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_09c431-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_09c431-4d\"><div class=\"kt-inside-inner-col\">\n<div class=\"block-why-columns\" id=\"block-ws-block_847b385bf69ffd3dd2aba34009830aa9\">\n    <div class=\"block-container\">\n        \n            \n                <div class=\"why-columns\">\n\n                                                                    <div class=\"why-column active\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/QualityStandards_the-london-school-of-english-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Codice etico IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Il nostro Codice etico garantisce che ogni membro operi con trasparenza, responsabilit\u00e0 e con l'obiettivo di fornire un'istruzione e un servizio di qualit\u00e0.                                        <\/p>\n                                                                                                                                    <a href=\"\/it\/chi-siamo\/standard-qualitativi-ialc\/codice-etico-ialc\/\" class=\"column-cta btn is-custom exclude-aos\">Scoprire<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Codice etico IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/IALC_0002_KAI_Homestay-1-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Standard di alloggio IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            L'alloggio \u00e8 una parte fondamentale dell'esperienza di studio e le scuole associate alla IALC si impegnano a fornire soluzioni abitative di alta qualit\u00e0.                                        <\/p>\n                                                                                                                                    <a href=\"\/it\/chi-siamo\/standard-qualitativi-ialc\/criteri-ialc-per-gli-alloggi\/\" class=\"column-cta btn is-custom exclude-aos\">Scoprire<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Standard di alloggio IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/07\/IALCAgents01.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Agenti IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Le agenzie IALC lavorano con scuole accreditate IALC. Tutti i partner elencati soddisfano gli standard IALC in termini di professionalit\u00e0, marketing etico e supporto agli studenti.                                        <\/p>\n                                                                                                                                    <a href=\"https:\/\/www.ialc.org\/it\/chi-siamo\/i-nostri-agenti-partner\/\" class=\"column-cta btn is-custom exclude-aos\">Scoprire<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Agenti IALC<\/h4>\n                        <\/div>\n                    \n                    \n                <\/div>\n                <\/div>\n<\/div>\n\n\n\n\n\n\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Politica sui reclami IALC I problemi con le scuole di lingue IALC sono rari, ma per quei rari casi abbiamo una procedura formale di reclamo. Se dovesse sorgere un problema con la prenotazione del corso, ti invitiamo a cercare prima di risolverlo direttamente con la scuola. La maggior parte dei problemi pu\u00f2 essere risolta rapidamente e in modo soddisfacente attraverso la comunicazione diretta. Se...<\/p>","protected":false},"author":1,"featured_media":21819,"parent":235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IALC Complaints Policy \u2013 How to Raise a Concern<\/title>\n<meta name=\"description\" content=\"Discover IALC\u2019s formal complaints procedure for concerns about accredited language centres. Transparent, fair, and designed to resolve any issues effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ialc.org\/it\/contattaci\/reclami\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IALC Complaints Policy \u2013 How to Raise a Concern\" \/>\n<meta property=\"og:description\" content=\"Discover IALC\u2019s formal complaints procedure for concerns about accredited language centres. 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