{"id":241,"date":"2024-09-11T13:47:17","date_gmt":"2024-09-11T13:47:17","guid":{"rendered":"https:\/\/www.ialc.org\/?page_id=241"},"modified":"2025-08-21T08:16:37","modified_gmt":"2025-08-21T08:16:37","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/www.ialc.org\/fr\/contact-us\/reclamations\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<style>.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, calc(55% - ((64px * 1 )\/2)))minmax(0, calc(45% - ((64px * 1 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.kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_5e18d2-fc{position:relative;}.kadence-column241_5e18d2-fc, .kt-inside-inner-col > .kadence-column241_5e18d2-fc:not(.specificity){margin-top:0px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_5e18d2-fc\"><div class=\"kt-inside-inner-col\"><div class=\"custom-breadcumbs\"><ul class=\"destination-info\"><a class=\"custom-breadcrumbs-link\" href=\"\/fr\/\" ><svg fill=\"none\" height=\"20\" viewbox=\"0 0 20 20\"width=\"20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.66667 14.1663H13.3333M9.18141 2.30297L3.52949 6.6989C3.15168 6.99276 2.96278 7.13968 2.82669 7.32368C2.70614 7.48667 2.61633 7.67029 2.56169 7.86551C2.5 8.0859 2.5 8.32521 2.5 8.80384V14.833C2.5 15.7664 2.5 16.2331 2.68166 16.5896C2.84144 16.9032 3.09641 17.1582 3.41002 17.318C3.76654 17.4996 4.23325 17.4996 5.16667 17.4996H14.8333C15.7668 17.4996 16.2335 17.4996 16.59 17.318C16.9036 17.1582 17.1586 16.9032 17.3183 16.5896C17.5 16.2331 17.5 15.7664 17.5 14.833V8.80384C17.5 8.32521 17.5 8.0859 17.4383 7.86551C17.3837 7.67029 17.2939 7.48667 17.1733 7.32368C17.0372 7.13968 16.8483 6.99276 16.4705 6.69891L10.8186 2.30297C10.5258 2.07526 10.3794 1.9614 10.2178 1.91763C10.0752 1.87902 9.92484 1.87902 9.78221 1.91763C9.62057 1.9614 9.47418 2.07526 9.18141 2.30297Z\"stroke=\"#4690B6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.66667\"><\/path><\/svg> <span class=\"custom-breadcumbs-arrow\"><svg fill=\"none\" height=\"16\" viewbox=\"0 0 16 16\"width=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6 12L10 8L6 4\"stroke=\"#C7D545\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.33333\"><\/path><\/svg><\/span><\/a><\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-8px;line-height:1.2em;font-weight:300;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:0px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-7px;}}<\/style>\n<h1 class=\"kt-adv-heading241_99975a-e5 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_99975a-e5\">IALC <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-3-color\">Politique en mati\u00e8re de plaintes<\/mark><\/h1>\n<\/div><\/div>\n\n\n<style>.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{display:flex;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col,.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e3e8f7-58{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e3e8f7-58\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"]{margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_a31c06-b5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_a31c06-b5\">Probl\u00e8mes avec <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-1-color\">IALC<\/mark> Il est rare que les \u00e9coles de langues soient confront\u00e9es \u00e0 des plaintes, mais pour ces cas rares, nous disposons d'une proc\u00e9dure formelle de traitement des plaintes.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:60px;padding-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:40px;padding-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading241_8b06b7-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_8b06b7-e6\">En cas de probl\u00e8me concernant votre r\u00e9servation de cours, nous vous encourageons \u00e0 essayer d'abord de r\u00e9soudre le probl\u00e8me directement avec l'\u00e9cole. La plupart des probl\u00e8mes peuvent \u00eatre r\u00e9solus rapidement et de mani\u00e8re satisfaisante par une communication directe. Si vous n'\u00eates toujours pas satisfait, veuillez suivre la proc\u00e9dure d\u00e9crite ci-dessous.<\/p>\n\n\n<style>.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_7f5680-cc > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_7f5680-cc .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_7f5680-cc alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col,.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_2e6e6b-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_2e6e6b-e7\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_3a0143-a0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_3a0143-a0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_663bca-51 > .kt-inside-inner-col,.kadence-column241_663bca-51 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_663bca-51 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_663bca-51 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_663bca-51 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_663bca-51{position:relative;}@media all and (max-width: 1024px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_663bca-51\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_469b45-2d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_469b45-2d\">1. Essayer de r\u00e9soudre la plainte avec l'\u00e9cole <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9coles membres d'IALC sont tenues de fournir \u00e0 leurs clients une proc\u00e9dure de r\u00e9clamation \u00e9crite en vertu de la loi sur l'\u00e9ducation. <strong><a href=\"https:\/\/www.ialc.org\/fr\/a-propos\/standards-de-qualite-ialc\/le-code-de-deontologie-ialc\/\">Code de d\u00e9ontologie de l'IALC<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un \u00e9tudiant ou un agent n'est pas satisfait des services d'une \u00e9cole membre, il doit s'efforcer de r\u00e9soudre le probl\u00e8me directement avec l'\u00e9cole.<br><br>La plainte doit \u00eatre d\u00e9pos\u00e9e d\u00e8s que le probl\u00e8me survient, afin de donner \u00e0 l'\u00e9cole la possibilit\u00e9 de le r\u00e9soudre.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9coles membres sont tenues de r\u00e9pondre rapidement aux plaintes et de s'efforcer de trouver une solution \u00e9quitable et rapide.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col,.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_0a334d-cf > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_0a334d-cf > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_0a334d-cf{position:relative;}@media all and (max-width: 1024px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_0a334d-cf\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_e28562-2c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_e28562-2c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_85f175-27 > .kt-inside-inner-col,.kadence-column241_85f175-27 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_85f175-27 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_85f175-27 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_85f175-27 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_85f175-27{position:relative;}@media all and (max-width: 1024px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_85f175-27\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_c55077-3a coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_c55077-3a\">2. D\u00e9p\u00f4t d'une plainte aupr\u00e8s de l'IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_0a7c37-c4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_0a7c37-c4\">Si le probl\u00e8me n'est pas r\u00e9solu par la proc\u00e9dure interne de l'\u00e9cole membre, le plaignant peut saisir IALC. Pour ce faire, la plainte doit<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">\u00catre soumis&nbsp;<strong>par \u00e9crit<\/strong>&nbsp;\u00e0 la <strong><a href=\"mailto:giorgia@ialc.org\">Directeur ex\u00e9cutif de l'IALC<\/a><\/strong><\/li>\n\n\n\n<li>Inclure un&nbsp;<strong>r\u00e9sum\u00e9 des faits<\/strong>&nbsp;de l'affaire<\/li>\n\n\n\n<li>Fournir&nbsp;<strong>des copies de tous les documents pertinents<\/strong><\/li>\n\n\n\n<li>Inclure&nbsp;<strong>preuve<\/strong>&nbsp;que l'\u00e9cole membre a \u00e9t\u00e9 inform\u00e9e du probl\u00e8me au moment o\u00f9 il s'est produit <\/li>\n\n\n\n<li>Confirmer que l'affaire sera poursuivie&nbsp;<strong>uniquement par le biais de la proc\u00e9dure de plainte de l'IALC<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_190c40-8f > .kt-inside-inner-col,.kadence-column241_190c40-8f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_190c40-8f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_190c40-8f > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_190c40-8f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_190c40-8f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_190c40-8f{position:relative;}@media all and (max-width: 1024px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_190c40-8f kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_84dc9d-b6 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_957478-0b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_957478-0b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_957478-0b .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_957478-0b alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col,.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_7bdfd6-8e{position:relative;}@media all and (max-width: 1024px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_7bdfd6-8e\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_b90b51-77 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_b90b51-77 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_360176-be > .kt-inside-inner-col,.kadence-column241_360176-be > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_360176-be > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_360176-be > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_360176-be > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_360176-be{position:relative;}@media all and (max-width: 1024px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_360176-be\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_2ea813-e7 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_2ea813-e7\">3. R\u00e9ponse des \u00e9coles membres <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_e43a33-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_e43a33-d4\">Une fois la plainte re\u00e7ue, l'\u00e9cole membre concern\u00e9e doit soumettre une r\u00e9ponse \u00e9crite \u00e0 IALC, qui doit :<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Fournir un&nbsp;<strong>r\u00e9sum\u00e9 clair et factuel<\/strong>&nbsp;de l'affaire<\/li>\n\n\n\n<li>Inclure&nbsp;<strong>tous les documents pertinents<\/strong><\/li>\n\n\n\n<li>Confirmer l'accord pour r\u00e9soudre le probl\u00e8me&nbsp;<strong>uniquement par le biais de la proc\u00e9dure de plainte de l'IALC<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col,.kadence-column241_961084-49 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_961084-49 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_961084-49 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_961084-49 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_961084-49{position:relative;}@media all and (max-width: 1024px){.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_961084-49 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_961084-49\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_38e004-90 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_38e004-90 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_f3d9db-44 > .kt-inside-inner-col,.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_f3d9db-44{position:relative;}@media all and (max-width: 1024px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_f3d9db-44\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_709db8-e1 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_709db8-e1\">4. Examen du bureau ex\u00e9cutif de l'IALC <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_448e89-5a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_448e89-5a\">Le bureau ex\u00e9cutif de l'IALC examinera toutes les preuves soumises et \u00e9mettra une recommandation, encourageant les deux parties \u00e0 parvenir \u00e0 une r\u00e9solution ou \u00e0 un compromis \u00e9quitable et mutuellement acceptable.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col,.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e75f02-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_e75f02-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e75f02-43{position:relative;}@media all and (max-width: 1024px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e75f02-43 kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_20029c-11 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_344612-96 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:60px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_344612-96 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_344612-96 .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_344612-96 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-bottom:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col,.kadence-column241_02144e-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_02144e-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_02144e-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_02144e-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_02144e-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_02144e-cd > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_02144e-cd\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_eed1c0-db > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{padding-top:20px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_eed1c0-db alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_d44f83-86 > .kt-inside-inner-col,.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_d44f83-86 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_d44f83-86 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_d44f83-86{position:relative;}@media all and (max-width: 1024px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_d44f83-86\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_fdf44b-9d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_fdf44b-9d\">5. Renvoi au m\u00e9diateur de l'IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_fbe45d-6a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_fbe45d-6a\">Si aucune solution ne peut \u00eatre trouv\u00e9e, l'affaire sera soumise \u00e0 la Commission europ\u00e9enne.&nbsp;<strong>M\u00e9diateur IALC<\/strong>qui formulera une recommandation finale.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_6af36a-1e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_6af36a-1e\">L'\u00e9cole membre est tenue de mettre en \u0153uvre la solution du m\u00e9diateur sous peine de faire l'objet de mesures disciplinaires, y compris une \u00e9ventuelle expulsion du r\u00e9seau IALC.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"]{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_d3f1da-b1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_d3f1da-b1\">Le plaignant doit accepter que l'association a agi de bonne foi et a pris toutes les mesures raisonnables pour parvenir \u00e0 un r\u00e9sultat \u00e9quitable.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_660d80-3f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{padding-top:40px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_660d80-3f alignfull has-kb-palette-6-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_09c431-4d > .kt-inside-inner-col,.kadence-column241_09c431-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_09c431-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_09c431-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_09c431-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_09c431-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_09c431-4d\"><div class=\"kt-inside-inner-col\">\n<div class=\"block-why-columns\" id=\"block-ws-block_847b385bf69ffd3dd2aba34009830aa9\">\n    <div class=\"block-container\">\n        \n            \n                <div class=\"why-columns\">\n\n                                                                    <div class=\"why-column active\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/QualityStandards_the-london-school-of-english-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Code de d\u00e9ontologie de l'IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Notre code de d\u00e9ontologie garantit que chaque membre op\u00e8re de mani\u00e8re transparente et responsable, et qu'il s'attache \u00e0 fournir un enseignement et des services de qualit\u00e9.                                        <\/p>\n                                                                                                                                    <a href=\"\/fr\/a-propos\/standards-de-qualite-ialc\/le-code-de-deontologie-ialc\/\" class=\"column-cta btn is-custom exclude-aos\">D\u00e9couvrir<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Code de d\u00e9ontologie de l'IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/IALC_0002_KAI_Homestay-1-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Normes d'h\u00e9bergement de l'IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            L'h\u00e9bergement est un \u00e9l\u00e9ment essentiel de l'exp\u00e9rience d'\u00e9tude, et les \u00e9coles membres d'IALC s'engagent \u00e0 offrir des conditions de vie de grande qualit\u00e9.                                        <\/p>\n                                                                                                                                    <a href=\"\/fr\/a-propos\/standards-de-qualite-ialc\/standards-dhebergement-ialc\/\" class=\"column-cta btn is-custom exclude-aos\">D\u00e9couvrir<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Normes d'h\u00e9bergement de l'IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/07\/IALCAgents01.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Agents IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Les agences IALC travaillent avec des \u00e9coles accr\u00e9dit\u00e9es par l'IALC. Tous les partenaires r\u00e9pertori\u00e9s respectent les normes de l'IALC en mati\u00e8re de professionnalisme, de marketing \u00e9thique et de soutien aux \u00e9tudiants.                                        <\/p>\n                                                                                                                                    <a href=\"https:\/\/www.ialc.org\/fr\/a-propos\/nos-agents-partenaires\/\" class=\"column-cta btn is-custom exclude-aos\">D\u00e9couvrir<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Agents IALC<\/h4>\n                        <\/div>\n                    \n                    \n                <\/div>\n                <\/div>\n<\/div>\n\n\n\n\n\n\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de r\u00e9clamation de l'IALC Les probl\u00e8mes avec les \u00e9coles de langues de l'IALC sont rares, mais pour ces cas exceptionnels, nous avons mis en place une proc\u00e9dure de r\u00e9clamation officielle. Si un probl\u00e8me survient lors de la r\u00e9servation de votre cours, nous vous encourageons \u00e0 essayer d'abord de le r\u00e9soudre directement avec l'\u00e9cole. La plupart des probl\u00e8mes peuvent \u00eatre r\u00e9solus rapidement et de mani\u00e8re satisfaisante gr\u00e2ce \u00e0 une communication directe. Si...<\/p>","protected":false},"author":1,"featured_media":21819,"parent":235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IALC Complaints Policy \u2013 How to Raise a Concern<\/title>\n<meta name=\"description\" content=\"Discover IALC\u2019s formal complaints procedure for concerns about accredited language centres. 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