{"id":241,"date":"2024-09-11T13:47:17","date_gmt":"2024-09-11T13:47:17","guid":{"rendered":"https:\/\/www.ialc.org\/?page_id=241"},"modified":"2025-08-21T08:16:37","modified_gmt":"2025-08-21T08:16:37","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/www.ialc.org\/es\/contactenos\/reclamaciones\/","title":{"rendered":"Quejas"},"content":{"rendered":"<style>.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, calc(55% - ((64px * 1 )\/2)))minmax(0, calc(45% - ((64px * 1 )\/2)));}.kb-row-layout-id241_8d5251-52{background-color:#f5f6f4;}.kb-row-layout-id241_8d5251-52 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:32px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{row-gap:32px;padding-top:40px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_8d5251-52 alignfull kt-row-has-bg hero-section page-hero wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_5e18d2-fc > .kt-inside-inner-col{display:flex;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col,.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_5e18d2-fc{position:relative;}.kadence-column241_5e18d2-fc, .kt-inside-inner-col > .kadence-column241_5e18d2-fc:not(.specificity){margin-top:0px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_5e18d2-fc\"><div class=\"kt-inside-inner-col\"><div class=\"custom-breadcumbs\"><ul class=\"destination-info\"><a class=\"custom-breadcrumbs-link\" href=\"\/es\/\" ><svg fill=\"none\" height=\"20\" viewbox=\"0 0 20 20\"width=\"20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.66667 14.1663H13.3333M9.18141 2.30297L3.52949 6.6989C3.15168 6.99276 2.96278 7.13968 2.82669 7.32368C2.70614 7.48667 2.61633 7.67029 2.56169 7.86551C2.5 8.0859 2.5 8.32521 2.5 8.80384V14.833C2.5 15.7664 2.5 16.2331 2.68166 16.5896C2.84144 16.9032 3.09641 17.1582 3.41002 17.318C3.76654 17.4996 4.23325 17.4996 5.16667 17.4996H14.8333C15.7668 17.4996 16.2335 17.4996 16.59 17.318C16.9036 17.1582 17.1586 16.9032 17.3183 16.5896C17.5 16.2331 17.5 15.7664 17.5 14.833V8.80384C17.5 8.32521 17.5 8.0859 17.4383 7.86551C17.3837 7.67029 17.2939 7.48667 17.1733 7.32368C17.0372 7.13968 16.8483 6.99276 16.4705 6.69891L10.8186 2.30297C10.5258 2.07526 10.3794 1.9614 10.2178 1.91763C10.0752 1.87902 9.92484 1.87902 9.78221 1.91763C9.62057 1.9614 9.47418 2.07526 9.18141 2.30297Z\"stroke=\"#4690B6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.66667\"><\/path><\/svg> <span class=\"custom-breadcumbs-arrow\"><svg fill=\"none\" height=\"16\" viewbox=\"0 0 16 16\"width=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6 12L10 8L6 4\"stroke=\"#C7D545\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.33333\"><\/path><\/svg><\/span><\/a><\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-8px;line-height:1.2em;font-weight:300;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:0px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-7px;}}<\/style>\n<h1 class=\"kt-adv-heading241_99975a-e5 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_99975a-e5\">IALC <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-3-color\">Pol\u00edtica de reclamaciones<\/mark><\/h1>\n<\/div><\/div>\n\n\n<style>.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{display:flex;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col,.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e3e8f7-58{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e3e8f7-58\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"]{margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_a31c06-b5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_a31c06-b5\">Problemas con <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-1-color\">IALC<\/mark> escuelas de idiomas son poco frecuentes, pero para esos raros casos contamos con un Procedimiento de Quejas formal.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:60px;padding-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:40px;padding-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading241_8b06b7-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_8b06b7-e6\">Si surge alg\u00fan problema con la reserva de su curso, le recomendamos que primero intente resolverlo directamente con la escuela. La mayor\u00eda de los problemas pueden resolverse r\u00e1pida y satisfactoriamente a trav\u00e9s de la comunicaci\u00f3n directa. Si sigue insatisfecho, siga el procedimiento que se describe a continuaci\u00f3n.<\/p>\n\n\n<style>.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_7f5680-cc > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_7f5680-cc .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_7f5680-cc alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col,.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_2e6e6b-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_2e6e6b-e7\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_3a0143-a0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_3a0143-a0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_663bca-51 > .kt-inside-inner-col,.kadence-column241_663bca-51 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_663bca-51 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_663bca-51 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_663bca-51 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_663bca-51{position:relative;}@media all and (max-width: 1024px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_663bca-51\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_469b45-2d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_469b45-2d\">1. Intente resolver la queja con la escuela <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Los colegios miembros del IALC est\u00e1n obligados a proporcionar a sus clientes un procedimiento de reclamaci\u00f3n por escrito en virtud de la <strong><a href=\"https:\/\/www.ialc.org\/es\/quienes-somos\/normas-de-calidad-de-ialc\/codigo-etico-de-la-ialc\/\">C\u00f3digo \u00e9tico del IALC<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un estudiante o agente no est\u00e1 satisfecho con el servicio de una Escuela Miembro, debe hacer todo lo posible por resolver el problema directamente con la escuela.<br><br>La queja debe plantearse tan pronto como surja el problema, dando a la escuela la oportunidad de resolverlo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se espera que las escuelas miembro respondan con prontitud a las quejas y trabajen para lograr una resoluci\u00f3n justa y oportuna.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col,.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_0a334d-cf > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_0a334d-cf > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_0a334d-cf{position:relative;}@media all and (max-width: 1024px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_0a334d-cf\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_e28562-2c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_e28562-2c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_85f175-27 > .kt-inside-inner-col,.kadence-column241_85f175-27 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_85f175-27 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_85f175-27 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_85f175-27 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_85f175-27{position:relative;}@media all and (max-width: 1024px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_85f175-27\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_c55077-3a coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_c55077-3a\">2. Presentar una reclamaci\u00f3n al IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_0a7c37-c4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_0a7c37-c4\">Si el asunto sigue sin resolverse a trav\u00e9s del procedimiento interno de la Escuela Miembro, el denunciante puede elevar el asunto al IALC. Para ello, la queja debe:<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Presentarse&nbsp;<strong>por escrito<\/strong>&nbsp;a la <strong><a href=\"mailto:giorgia@ialc.org\">Director Ejecutivo del IALC<\/a><\/strong><\/li>\n\n\n\n<li>Incluir un&nbsp;<strong>resumen f\u00e1ctico<\/strong>&nbsp;del caso<\/li>\n\n\n\n<li>Proporcione&nbsp;<strong>copias de toda la documentaci\u00f3n pertinente<\/strong><\/li>\n\n\n\n<li>Incluya&nbsp;<strong>pruebas<\/strong>&nbsp;que la Escuela Miembro fue informada del problema cuando se produjo <\/li>\n\n\n\n<li>Confirmar que se seguir\u00e1 adelante con el asunto&nbsp;<strong>\u00fanicamente a trav\u00e9s del procedimiento de reclamaciones del IALC<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_190c40-8f > .kt-inside-inner-col,.kadence-column241_190c40-8f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_190c40-8f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_190c40-8f > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_190c40-8f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_190c40-8f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_190c40-8f{position:relative;}@media all and (max-width: 1024px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_190c40-8f kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_84dc9d-b6 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_957478-0b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_957478-0b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_957478-0b .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_957478-0b alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col,.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_7bdfd6-8e{position:relative;}@media all and (max-width: 1024px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_7bdfd6-8e\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_b90b51-77 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_b90b51-77 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_360176-be > .kt-inside-inner-col,.kadence-column241_360176-be > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_360176-be > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_360176-be > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_360176-be > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_360176-be{position:relative;}@media all and (max-width: 1024px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_360176-be\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_2ea813-e7 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_2ea813-e7\">3. Respuesta de la escuela miembro <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_e43a33-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_e43a33-d4\">Una vez recibida la queja, la Escuela Miembro implicada deber\u00e1 presentar una respuesta por escrito al IALC, que deber\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Proporcionar un&nbsp;<strong>resumen claro y objetivo<\/strong>&nbsp;del caso<\/li>\n\n\n\n<li>Incluya&nbsp;<strong>toda la documentaci\u00f3n pertinente<\/strong><\/li>\n\n\n\n<li>Confirmar el acuerdo para resolver el asunto&nbsp;<strong>\u00fanicamente a trav\u00e9s del procedimiento de reclamaciones del IALC<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col,.kadence-column241_961084-49 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_961084-49 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_961084-49 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_961084-49 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_961084-49{position:relative;}@media all and (max-width: 1024px){.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_961084-49 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_961084-49\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_38e004-90 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_38e004-90 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_f3d9db-44 > .kt-inside-inner-col,.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_f3d9db-44{position:relative;}@media all and (max-width: 1024px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_f3d9db-44\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_709db8-e1 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_709db8-e1\">4. Revisi\u00f3n de la Junta Ejecutiva del IALC <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_448e89-5a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_448e89-5a\">El Comit\u00e9 Ejecutivo del IALC revisar\u00e1 todas las pruebas presentadas y emitir\u00e1 una recomendaci\u00f3n, animando a ambas partes a alcanzar una resoluci\u00f3n o compromiso justo y mutuamente aceptable.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col,.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e75f02-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_e75f02-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e75f02-43{position:relative;}@media all and (max-width: 1024px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e75f02-43 kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_20029c-11 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_344612-96 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:60px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_344612-96 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_344612-96 .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_344612-96 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-bottom:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col,.kadence-column241_02144e-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_02144e-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_02144e-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_02144e-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_02144e-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_02144e-cd > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_02144e-cd\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_eed1c0-db > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{padding-top:20px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_eed1c0-db alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_d44f83-86 > .kt-inside-inner-col,.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_d44f83-86 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_d44f83-86 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_d44f83-86{position:relative;}@media all and (max-width: 1024px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_d44f83-86\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_fdf44b-9d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_fdf44b-9d\">5. Remisi\u00f3n al Defensor del Pueblo del IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_fbe45d-6a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_fbe45d-6a\">Si no se puede llegar a una resoluci\u00f3n, el caso se remitir\u00e1 al&nbsp;<strong>Defensor del Pueblo del IALC<\/strong>que har\u00e1 una recomendaci\u00f3n final.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_6af36a-1e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_6af36a-1e\">Se exige a la escuela miembro que aplique la soluci\u00f3n del Defensor del Pueblo o que se enfrente a medidas disciplinarias, incluida la posible expulsi\u00f3n de la red del IALC.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"]{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_d3f1da-b1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_d3f1da-b1\">El demandante debe aceptar que la Asociaci\u00f3n ha actuado de buena fe y ha tomado todas las medidas razonables para lograr un resultado justo.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_660d80-3f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{padding-top:40px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_660d80-3f alignfull has-kb-palette-6-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_09c431-4d > .kt-inside-inner-col,.kadence-column241_09c431-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_09c431-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_09c431-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_09c431-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_09c431-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_09c431-4d\"><div class=\"kt-inside-inner-col\">\n<div class=\"block-why-columns\" id=\"block-ws-block_847b385bf69ffd3dd2aba34009830aa9\">\n    <div class=\"block-container\">\n        \n            \n                <div class=\"why-columns\">\n\n                                                                    <div class=\"why-column active\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/QualityStandards_the-london-school-of-english-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">C\u00f3digo \u00e9tico del IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Nuestro C\u00f3digo \u00c9tico garantiza que todos los miembros act\u00faen con transparencia y responsabilidad y se centren en ofrecer una educaci\u00f3n y un servicio de calidad.                                        <\/p>\n                                                                                                                                    <a href=\"\/es\/quienes-somos\/normas-de-calidad-de-ialc\/codigo-etico-de-la-ialc\/\" class=\"column-cta btn is-custom exclude-aos\">Descubra<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">C\u00f3digo \u00e9tico del IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/IALC_0002_KAI_Homestay-1-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Normas de alojamiento del IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            El alojamiento es una parte vital de la experiencia de estudio, y las escuelas miembros del IALC se comprometen a proporcionar un alojamiento de alta calidad.                                        <\/p>\n                                                                                                                                    <a href=\"\/es\/quienes-somos\/normas-de-calidad-de-ialc\/normas-de-alojamiento-de-ialc\/\" class=\"column-cta btn is-custom exclude-aos\">Descubra<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Normas de alojamiento del IALC<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/07\/IALCAgents01.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">Agentes del IALC<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Las agencias del IALC trabajan con escuelas acreditadas por el IALC. Todos los socios de la lista cumplen las normas del IALC en cuanto a profesionalidad, marketing \u00e9tico y apoyo a los estudiantes.                                        <\/p>\n                                                                                                                                    <a href=\"https:\/\/www.ialc.org\/es\/quienes-somos\/nuestros-agentes-asociados\/\" class=\"column-cta btn is-custom exclude-aos\">Descubra<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">Agentes del IALC<\/h4>\n                        <\/div>\n                    \n                    \n                <\/div>\n                <\/div>\n<\/div>\n\n\n\n\n\n\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>IALC Complaints Policy Problems with IALC language schools are rare, but for those rare cases, we have a formal Complaints Procedure. Should a problem arise with your course booking, we encourage you to first try to resolve the issue directly with the school. Most problems can be resolved quickly and satisfactorily through direct communication. If&#8230;<\/p>","protected":false},"author":1,"featured_media":21819,"parent":235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IALC Complaints Policy \u2013 How to Raise a Concern<\/title>\n<meta name=\"description\" content=\"Discover IALC\u2019s formal complaints procedure for concerns about accredited language centres. 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