{"id":241,"date":"2024-09-11T13:47:17","date_gmt":"2024-09-11T13:47:17","guid":{"rendered":"https:\/\/www.ialc.org\/?page_id=241"},"modified":"2025-08-21T08:16:37","modified_gmt":"2025-08-21T08:16:37","slug":"beschwerden","status":"publish","type":"page","link":"https:\/\/www.ialc.org\/de\/kontakt\/beschwerden\/","title":{"rendered":"Beanstandungen"},"content":{"rendered":"<style>.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_8d5251-52 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, calc(55% - ((64px * 1 )\/2)))minmax(0, calc(45% - ((64px * 1 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.kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-start;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-start;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_5e18d2-fc{position:relative;}.kadence-column241_5e18d2-fc, .kt-inside-inner-col > .kadence-column241_5e18d2-fc:not(.specificity){margin-top:0px;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_5e18d2-fc{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_5e18d2-fc > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_5e18d2-fc\"><div class=\"kt-inside-inner-col\"><div class=\"custom-breadcumbs\"><ul class=\"destination-info\"><a class=\"custom-breadcrumbs-link\" href=\"\/de\/\" ><svg fill=\"none\" height=\"20\" viewbox=\"0 0 20 20\"width=\"20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.66667 14.1663H13.3333M9.18141 2.30297L3.52949 6.6989C3.15168 6.99276 2.96278 7.13968 2.82669 7.32368C2.70614 7.48667 2.61633 7.67029 2.56169 7.86551C2.5 8.0859 2.5 8.32521 2.5 8.80384V14.833C2.5 15.7664 2.5 16.2331 2.68166 16.5896C2.84144 16.9032 3.09641 17.1582 3.41002 17.318C3.76654 17.4996 4.23325 17.4996 5.16667 17.4996H14.8333C15.7668 17.4996 16.2335 17.4996 16.59 17.318C16.9036 17.1582 17.1586 16.9032 17.3183 16.5896C17.5 16.2331 17.5 15.7664 17.5 14.833V8.80384C17.5 8.32521 17.5 8.0859 17.4383 7.86551C17.3837 7.67029 17.2939 7.48667 17.1733 7.32368C17.0372 7.13968 16.8483 6.99276 16.4705 6.69891L10.8186 2.30297C10.5258 2.07526 10.3794 1.9614 10.2178 1.91763C10.0752 1.87902 9.92484 1.87902 9.78221 1.91763C9.62057 1.9614 9.47418 2.07526 9.18141 2.30297Z\"stroke=\"#4690B6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.66667\"><\/path><\/svg> <span class=\"custom-breadcumbs-arrow\"><svg fill=\"none\" height=\"16\" viewbox=\"0 0 16 16\"width=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6 12L10 8L6 4\"stroke=\"#C7D545\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.33333\"><\/path><\/svg><\/span><\/a><\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-8px;line-height:1.2em;font-weight:300;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:0px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5, .wp-block-kadence-advancedheading.kt-adv-heading241_99975a-e5[data-kb-block=\"kb-adv-heading241_99975a-e5\"]{margin-top:5px;margin-bottom:-7px;}}<\/style>\n<h1 class=\"kt-adv-heading241_99975a-e5 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_99975a-e5\">IALC <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-3-color\">Beschwerdepolitik<\/mark><\/h1>\n<\/div><\/div>\n\n\n<style>.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{display:flex;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col,.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e3e8f7-58{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 1024px){.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column241_e3e8f7-58{align-self:flex-end;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}.kadence-column241_e3e8f7-58 > .kt-inside-inner-col{flex-direction:column;justify-content:flex-end;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e3e8f7-58\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"]{margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_a31c06-b5[data-kb-block=\"kb-adv-heading241_a31c06-b5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_a31c06-b5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_a31c06-b5\">Probleme mit <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-theme-palette-1-color\">IALC<\/mark> Sprachschulen sind selten, aber f\u00fcr diese seltenen F\u00e4lle haben wir ein formelles Beschwerdeverfahren.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:60px;padding-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6, .wp-block-kadence-advancedheading.kt-adv-heading241_8b06b7-e6[data-kb-block=\"kb-adv-heading241_8b06b7-e6\"]{padding-top:40px;padding-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading241_8b06b7-e6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_8b06b7-e6\">Sollte ein Problem mit Ihrer Kursbuchung auftreten, empfehlen wir Ihnen, zun\u00e4chst zu versuchen, die Angelegenheit direkt mit der Schule zu kl\u00e4ren. Die meisten Probleme k\u00f6nnen durch direkte Kommunikation schnell und zufriedenstellend gel\u00f6st werden. Sollten Sie dennoch unzufrieden sein, folgen Sie bitte dem unten beschriebenen Verfahren.<\/p>\n\n\n<style>.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_7f5680-cc > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_7f5680-cc > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_7f5680-cc{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_7f5680-cc .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_7f5680-cc alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col,.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_2e6e6b-e7{position:relative;}@media all and (max-width: 1024px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_2e6e6b-e7 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_2e6e6b-e7\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_3a0143-a0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_3a0143-a0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_3a0143-a0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_663bca-51 > .kt-inside-inner-col,.kadence-column241_663bca-51 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_663bca-51 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_663bca-51 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_663bca-51 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_663bca-51{position:relative;}@media all and (max-width: 1024px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_663bca-51 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_663bca-51\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d, .wp-block-kadence-advancedheading.kt-adv-heading241_469b45-2d[data-kb-block=\"kb-adv-heading241_469b45-2d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_469b45-2d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_469b45-2d\">1. Versuchen Sie, die Beschwerde mit der Schule zu kl\u00e4ren <\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Die IALC-Mitgliedsschulen sind verpflichtet, ihren Kunden ein schriftliches Beschwerdeverfahren gem\u00e4\u00df der <strong><a href=\"https:\/\/www.ialc.org\/de\/ueber-uns\/ialc-qualitaetsstandards\/ialc-ethikkodex\/\">IALC-Ethikkodex<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn ein Student oder ein Agent mit dem Service einer Mitgliedsschule unzufrieden ist, sollte er alle Anstrengungen unternehmen, um das Problem direkt mit der Schule zu l\u00f6sen.<br><br>Die Beschwerde sollte sofort nach Auftreten des Problems vorgebracht werden, damit die Schule die M\u00f6glichkeit hat, das Problem zu l\u00f6sen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Von den Mitgliedsschulen wird erwartet, dass sie umgehend auf Beschwerden reagieren und auf eine faire und zeitnahe L\u00f6sung hinarbeiten.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col,.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_0a334d-cf > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_0a334d-cf > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_0a334d-cf > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_0a334d-cf > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_0a334d-cf{position:relative;}@media all and (max-width: 1024px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_0a334d-cf > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_0a334d-cf\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_e28562-2c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:14px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_e28562-2c > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_e28562-2c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_85f175-27 > .kt-inside-inner-col,.kadence-column241_85f175-27 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_85f175-27 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_85f175-27 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_85f175-27 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_85f175-27{position:relative;}@media all and (max-width: 1024px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_85f175-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_85f175-27\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a, .wp-block-kadence-advancedheading.kt-adv-heading241_c55077-3a[data-kb-block=\"kb-adv-heading241_c55077-3a\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_c55077-3a coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_c55077-3a\">2. Einreichen einer Beschwerde bei IALC<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_0a7c37-c4[data-kb-block=\"kb-adv-heading241_0a7c37-c4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_0a7c37-c4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_0a7c37-c4\">Wenn das Problem im Rahmen des internen Verfahrens der Mitgliedsschule nicht gel\u00f6st werden kann, kann der Beschwerdef\u00fchrer die Angelegenheit an IALC weiterleiten. Hierf\u00fcr muss die Beschwerde:<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Vorgelegt werden&nbsp;<strong>in schriftlicher Form<\/strong>&nbsp;zum <strong><a href=\"mailto:giorgia@ialc.org\">IALC-Exekutivdirektor<\/a><\/strong><\/li>\n\n\n\n<li>Enthalten Sie eine&nbsp;<strong>sachliche Zusammenfassung<\/strong>&nbsp;des Falles<\/li>\n\n\n\n<li>Bereitstellung von&nbsp;<strong>Kopien aller relevanten Unterlagen<\/strong><\/li>\n\n\n\n<li>einbeziehen.&nbsp;<strong>Beweise<\/strong>&nbsp;dass die Mitgliedsschule auf das Problem aufmerksam gemacht wurde, als es auftrat <\/li>\n\n\n\n<li>Best\u00e4tigen Sie, dass die Angelegenheit weiterverfolgt wird&nbsp;<strong>ausschlie\u00dflich \u00fcber das IALC-Beschwerdeverfahren<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_190c40-8f > .kt-inside-inner-col,.kadence-column241_190c40-8f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_190c40-8f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_190c40-8f > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_190c40-8f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_190c40-8f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_190c40-8f{position:relative;}@media all and (max-width: 1024px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_190c40-8f > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_190c40-8f kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_84dc9d-b6 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_84dc9d-b6 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_957478-0b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:0px;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_957478-0b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > *:nth-child(3n of *:not(style)){grid-column:1 \/ -1;}}@media all and (max-width: 1024px){.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_957478-0b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_957478-0b > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id241_957478-0b{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_957478-0b .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_957478-0b alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-last-row kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col,.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_7bdfd6-8e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_7bdfd6-8e{position:relative;}@media all and (max-width: 1024px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_7bdfd6-8e > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_7bdfd6-8e\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_b90b51-77 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_b90b51-77 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_b90b51-77 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_360176-be > .kt-inside-inner-col,.kadence-column241_360176-be > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_360176-be > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_360176-be > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_360176-be > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_360176-be{position:relative;}@media all and (max-width: 1024px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_360176-be > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_360176-be\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7, .wp-block-kadence-advancedheading.kt-adv-heading241_2ea813-e7[data-kb-block=\"kb-adv-heading241_2ea813-e7\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_2ea813-e7 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_2ea813-e7\">3. Antwort der Mitgliedsschulen <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_e43a33-d4[data-kb-block=\"kb-adv-heading241_e43a33-d4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_e43a33-d4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_e43a33-d4\">Nach Eingang der Beschwerde muss die betreffende Mitgliedsschule der IALC eine schriftliche Antwort vorlegen, die Folgendes enthalten muss<\/p>\n\n\n\n<ul class=\"wp-block-list mb-0\">\n<li class=\"mb-0\">Bereitstellung einer&nbsp;<strong>klare und sachliche Zusammenfassung<\/strong>&nbsp;des Falles<\/li>\n\n\n\n<li>einbeziehen.&nbsp;<strong>alle relevanten Unterlagen<\/strong><\/li>\n\n\n\n<li>Best\u00e4tigung der Zustimmung zur L\u00f6sung der Angelegenheit&nbsp;<strong>ausschlie\u00dflich \u00fcber das IALC-Beschwerdeverfahren<\/strong><\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col,.kadence-column241_961084-49 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_961084-49 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_961084-49 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_961084-49 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_961084-49 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_961084-49{position:relative;}@media all and (max-width: 1024px){.kadence-column241_961084-49 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_961084-49 > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_961084-49\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_38e004-90 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:20px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_38e004-90 > .kt-row-column-wrap{padding-top:20px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_38e004-90 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_f3d9db-44 > .kt-inside-inner-col,.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_f3d9db-44 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_f3d9db-44{position:relative;}@media all and (max-width: 1024px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_f3d9db-44 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_f3d9db-44\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1, .wp-block-kadence-advancedheading.kt-adv-heading241_709db8-e1[data-kb-block=\"kb-adv-heading241_709db8-e1\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_709db8-e1 coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_709db8-e1\">4. \u00dcberpr\u00fcfung des IALC-Vorstandes <\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_448e89-5a[data-kb-block=\"kb-adv-heading241_448e89-5a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_448e89-5a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_448e89-5a\">Der IALC-Vorstand pr\u00fcft alle vorgelegten Beweise und gibt eine Empfehlung ab, in der beide Parteien aufgefordert werden, eine faire und f\u00fcr beide Seiten akzeptable L\u00f6sung oder einen Kompromiss zu finden.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n\n<style>.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:32px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col,.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_e75f02-43 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_e75f02-43 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_e75f02-43 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_e75f02-43 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_e75f02-43{position:relative;}@media all and (max-width: 1024px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_e75f02-43 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;border-bottom:1px solid rgba(66,67,66,0);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_e75f02-43 kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-block-spacer{height:6px;}.wp-block-kadence-spacer.kt-block-spacer-241_20029c-11 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eaecf0;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-241_20029c-11 kvs-sm-false\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_344612-96 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:64px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:32px;padding-bottom:60px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}.kb-row-layout-id241_344612-96 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:40px;row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}@media all and (max-width: 767px){.kb-row-layout-id241_344612-96 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_344612-96{border-bottom:0px solid rgba(66,67,66,0);}}.kb-row-layout-id241_344612-96 .kt-divider {opacity:1;}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_344612-96 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-bottom:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col,.kadence-column241_02144e-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_02144e-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_02144e-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_02144e-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_02144e-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_02144e-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column241_02144e-cd > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_02144e-cd > .kt-inside-inner-col{border-bottom:1px solid rgba(66,67,66,0.2);flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_02144e-cd\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_eed1c0-db > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{padding-top:20px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_eed1c0-db > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_eed1c0-db alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column241_d44f83-86 > .kt-inside-inner-col,.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_d44f83-86 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_d44f83-86 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_d44f83-86 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_d44f83-86{position:relative;}@media all and (max-width: 1024px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_d44f83-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_d44f83-86\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:24px;font-size:1.75rem;line-height:1.3em;font-weight:400;font-style:normal;font-family:'Open Sans';}.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{margin-bottom:16px;font-size:1.5rem;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d, .wp-block-kadence-advancedheading.kt-adv-heading241_fdf44b-9d[data-kb-block=\"kb-adv-heading241_fdf44b-9d\"]{font-size:1.5rem;}}<\/style>\n<h4 class=\"kt-adv-heading241_fdf44b-9d coe-numx wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading241_fdf44b-9d\">5. Verweisung an den IALC-Ombudsmann<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_fbe45d-6a[data-kb-block=\"kb-adv-heading241_fbe45d-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_fbe45d-6a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_fbe45d-6a\">Kann keine Einigung erzielt werden, wird der Fall an die&nbsp;<strong>IALC-Ombudsmann<\/strong>der eine endg\u00fcltige Empfehlung abgibt.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"]{padding-bottom:0px;margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_6af36a-1e[data-kb-block=\"kb-adv-heading241_6af36a-1e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_6af36a-1e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_6af36a-1e\">Die Mitgliedsschule muss die L\u00f6sung des Ombudsmannes umsetzen oder mit disziplinarischen Ma\u00dfnahmen rechnen - einschlie\u00dflich eines m\u00f6glichen Ausschlusses aus dem IALC-Netzwerk.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"]{padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:0px;margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading241_d3f1da-b1[data-kb-block=\"kb-adv-heading241_d3f1da-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading241_d3f1da-b1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading241_d3f1da-b1\">Der Beschwerdef\u00fchrer muss akzeptieren, dass die Vereinigung in gutem Glauben gehandelt und alle angemessenen Schritte unternommen hat, um ein faires Ergebnis zu erzielen.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1180px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:64px;padding-bottom:64px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id241_660d80-3f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{padding-top:40px;padding-bottom:40px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id241_660d80-3f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id241_660d80-3f alignfull has-kb-palette-6-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column241_09c431-4d > .kt-inside-inner-col,.kadence-column241_09c431-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column241_09c431-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column241_09c431-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column241_09c431-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column241_09c431-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column241_09c431-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column241_09c431-4d\"><div class=\"kt-inside-inner-col\">\n<div class=\"block-why-columns\" id=\"block-ws-block_847b385bf69ffd3dd2aba34009830aa9\">\n    <div class=\"block-container\">\n        \n            \n                <div class=\"why-columns\">\n\n                                                                    <div class=\"why-column active\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/QualityStandards_the-london-school-of-english-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">IALC-Ethikkodex<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Unser Ethikkodex stellt sicher, dass jedes Mitglied transparent und verantwortungsbewusst handelt und sich auf die Bereitstellung von qualitativ hochwertiger Bildung und Dienstleistung konzentriert.                                        <\/p>\n                                                                                                                                    <a href=\"\/de\/ueber-uns\/ialc-qualitaetsstandards\/ialc-ethikkodex\/\" class=\"column-cta btn is-custom exclude-aos\">Entdecken Sie<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">IALC-Ethikkodex<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/05\/IALC_0002_KAI_Homestay-1-1.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">IALC-Unterkunftsstandards<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            Die Unterbringung ist ein wesentlicher Bestandteil der Studienerfahrung, und die IALC-Mitgliedsschulen sind bestrebt, qualitativ hochwertige Wohnm\u00f6glichkeiten zu bieten.                                        <\/p>\n                                                                                                                                    <a href=\"\/de\/ueber-uns\/ialc-qualitaetsstandards\/ialc-unterkunftsstandards\/\" class=\"column-cta btn is-custom exclude-aos\">Entdecken Sie<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">IALC-Unterkunftsstandards<\/h4>\n                        <\/div>\n                    \n                                                                    <div class=\"why-column\" style=\"background-image: url('https:\/\/www.ialc.org\/wp-content\/uploads\/2025\/07\/IALCAgents01.jpg');background-repeat: no-repeat;background-size: cover;\">\n                            <div class=\"column-container h-100\">\n                                \n                                    <div class=\"column-content\">\n                                        <h4 class=\"column-title exclude-aos\">IALC-Agenten<\/h4>\n                                        <p class=\"column-description exclude-aos\">\n                                            IALC-Agenturen arbeiten mit IALC-akkreditierten Schulen zusammen. Alle aufgef\u00fchrten Partner erf\u00fcllen die IALC-Standards f\u00fcr Professionalit\u00e4t, ethisches Marketing und Studentenbetreuung.                                        <\/p>\n                                                                                                                                    <a href=\"https:\/\/www.ialc.org\/de\/ueber-uns\/unsere-partner-agenten\/\" class=\"column-cta btn is-custom exclude-aos\">Entdecken Sie<\/a>\n                                                                                                                        <\/div>\n                            <\/div>\n                            <h4 class=\"outer-column-title exclude-aos\">IALC-Agenten<\/h4>\n                        <\/div>\n                    \n                    \n                <\/div>\n                <\/div>\n<\/div>\n\n\n\n\n\n\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>IALC Complaints Policy Problems with IALC language schools are rare, but for those rare cases, we have a formal Complaints Procedure. Should a problem arise with your course booking, we encourage you to first try to resolve the issue directly with the school. Most problems can be resolved quickly and satisfactorily through direct communication. If&#8230;<\/p>","protected":false},"author":1,"featured_media":21819,"parent":235,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-241","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IALC Complaints Policy \u2013 How to Raise a Concern<\/title>\n<meta name=\"description\" content=\"Discover IALC\u2019s formal complaints procedure for concerns about accredited language centres. 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