Our accreditation covers general management, academic management, curriculum, teaching, materials, resources, facilities, recruitment, training, publicity, health and safety, feedback, complaints, accommodation and activities.
The applying school completes a detailed form covering all aspects of its operation, and submits this to IALC with supporting evidence and references from three agency partners. When the application has been checked and approved, the school undergoes an on-site inspection. If the inspection is successful, the application is put to a member vote.
This has two components: the Annual Quality Return (AQR) and the four-yearly inspection. The online AQR is a detailed self-audit including plans for improvement. It is checked and approved by the Quality Assurance Committee. The four-yearly inspection checks standards and verifies information provided in the AQR. If improvements are needed, these are outlined and a timeframe is set. Implementation is verified by documentary evidence or a follow-up visit, if needed. Failure to meet IALC standards after a second inspection results in loss of membership.
We have a panel of multilingual, trained and experienced inspectors, consisting of external professionals and senior staff from IALC schools.
Our Best Practice Committee produces research, guidelines and seminars for members on different aspects of running a language school. IALC members also share ideas, tips and knowledge via an online forum.
All IALC schools have a published complaints policy as part of their quality commitment. However, if you have an unresolved problem with an IALC school, please refer to the IALC Complaints Procedure.